Return/Exchange Policy

Order Revision Policy:

We understand that sometimes changes need to be made after placing your order, and we are happy to accommodate revisions within a reasonable timeframe.
  • Changes within 14 days: If you need to revise the outsole or size of your shoes, we can process this change and honour the made to order lead time, as long as the request is made within 14 days from the date of your order.
  • Changes after 14 days: For any order revisions requested after 14 days, please note that these revisions will result in longer lead times due to the time required to accommodate the changes.
We encourage you to review your order carefully before submitting to ensure the best fit and style. If you have any questions or need assistance with your order, feel free to contact us customerservices@goral-shoes.co.uk.

Returns/Exchange Policy:

We aim to ensure a smooth and transparent return/exchange process for our valued customers. Please follow the guidelines outlined below:

Exchanges & Returns:

UK: Exchanges and returns are complimentary.

EU: Customers are responsible for return shipping, and it's crucial to mark the box clearly as 'UK RETURNED GOODS.'

USA: Customers are responsible for return shipping, and it's crucial to mark the box clearly as 'UK RETURNED GOODS.'

ROW (Rest of the World): Customers are responsible for return shipping, and it's crucial to mark the box clearly as 'UK RETURNED GOODS.'

If returned for a refund, the refund will be processed without the initial transport cost, which will be deducted from the refund.

VAT:

UK: Prices are inclusive of VAT.

EU: Prices are exclusive of VAT.

USA: Prices are exclusive of VAT.

ROW: Prices are exclusive of VAT.

Return/Exchange Conditions:

All items must be returned within 14 days of receiving your order, in original packaging and unworn.

The goods must be in the same condition as they were received. We cannot accept returns for scuffed and damaged shoes.

Custom-made or personalised orders are non-refundable.

Pre-order products are non-refundable, but exchangeable. See policy here.

Please try your GORAL footwear on a soft surface initially to avoid damaging the soles.

Exchange:

We offer exchanges for returned footwear with a new pair in the same style, size, and color as the original purchase. If stock is unavailable, we will provide an alternative pair at the same price or offer a full refund.

Refunds:

All correctly returned footwear will be credited to the original payment method, minus any taxes, delivery, or import duties incurred during the initial delivery.

Returns:

UK: Enjoy a Free Return Service with UPS or Royal Mail.

EU: Return shipping is the customer's responsibility.

US: Return shipping is the customer's responsibility.

ROW: Return shipping is the customer's responsibility

Please send the goods to:

GORAL

35 Spital Hill

Sheffield

S4 7LD

UK