Pre-Order Policy

Thank you for choosing to pre-order with us. Please carefully read the following terms before completing your purchase:

Pre-order items are often part of limited collections and may not be available once sold out. These items are not part of our core range and are made specifically for your order.

Due to the limited nature of pre-order items, they cannot be returned for a refund. We are committed to offering unique, exclusive products, and as such, pre-order sales are final.

If you are not fully satisfied with your pre-order item, we can offer an exchange or store credit for the value of the item, as long as it meets the criteria outlined in our return policy (e.g., unworn and in original condition).

Pre-order items will be shipped as soon as they are available, within the estimated time frame provided at checkout. Please note, delivery times may vary depending on production and availability.

By placing a pre-order, you acknowledge and agree to these terms. If you have any questions, please feel free to contact us for more information.

Thank you for supporting our small, family-run business. 

 

Order Revision Policy:
We understand that sometimes changes need to be made after placing your order, and we are happy to accommodate revisions within a reasonable timeframe.
  • Changes within 14 days: If you need to revise the outsole or size of your shoes, we can process this change without a delay to the estimated delivery time, as long as the request is made within 14 days from the date of your order.
  • Changes after 14 days: For any order revisions requested after 14 days, please note that these revisions will result in longer lead times due to the time required to accommodate the changes.
We encourage you to review your order carefully before submitting to ensure the best fit and style. If you have any questions or need assistance with your order, feel free to contact us customerservices@goral-shoes.co.uk.