1.Fill in your returns form and put the prepaid label (UK customers) on the package. These documents are enclosed with your order. Leave your shoes at one of the UPS access point location or schedule a collection through the official UPS website.
2.When UPS have scanned your package, you will receive an email from us confirming that your return is on the way back to our factory.
3.When received, we will investigate the shoes to make sure they are in unworn condition, your return will be processed within 7 business days. As soon as we have given you a full refund we will notify you via email. The refund will be shown on your bank statement within 2-5 business days.
* Goral will not be responsible for any shipping cost or lost packages when the return order has not been sent with our prepaid label.
Please fill out your returns form which is provided within your order and follow any of the instructions below which suites you best.
You can send the return parcel back on any service, we recommend that you use a tracked service as you have 14 days to return the order for a refund. Goral is not liable to cover shipping costs for returns unless the product is faulty / incorrect.
Once you have placed an order you will shortly receive a confirmation email. If you have not received your order confirmation email, please contact us with your order number on firstname.lastname@example.org