FAQ

FAQ

General

Do you make shoes in any other UK sizes than 3-12?

How do I take care of my Goral shoes?

How do I place an order for bespoke pair?

Returns

How do I return my order?

How do I return my order Non-UK customers?

Can I return an item bought on sale?

What is your return policy?

Can I return my product for an exchange?

I've lost my Returns/Exchange form?

Orders

Can I cancel or modify my order?

Will I receive a confirmation email when I place my order?

I have not received my order, where is it?

Shipping

How long will it take to receive my order?

Do I have to pay customs charges on my order?

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